Good Customer Service

This made for a less(prenominal)(prenominal) frustrated client, a much faster resolution time, less chance of error, and an easier fix on the part of the technician(all due to repair technology. Although the personal side of customer service, much(prenominal) as attitude, prudence to detail, and commitment, are all exceptional qualities essential to providing good service, no(prenominal) of them can take the place of technological advances that can remedy customer service the way PC Anywhere can.

By the same token, customer service as a full-length can benefit from the introduction of the appropriate technology to improve both the level of support provided and the way it is delivered. Technology must(prenominal) be recognized as a factor as important as people skills if customer service is to beget as state of the art as it should be. The optimum customer service environment is one where the best service-oriented professionals have the tools at their disposal to provide the kind of service they would like to provide. The commit to meet all of the customer's needs is an empty desire until the message to meet those needs is provided. Technology, however, can render service desk technicians assailable of providing outstanding service that they could not otherwise provi

Hewlett-Packard Development Company, L.P. About HP OpenView. (2004). Retrieved December 4, 2004, from hypertext transfer protocol://www.openview.hp.com/news/about/index.html

Service Request & Incident Management

Hewlett-Packard India. (November 30, 2004). HP delivers sophisticated Software and service delivery capability to automatize the link between Business and IT. Retrieved December 4, 2004 from http://www.prdomain.com/companies/h/hp/newsreleases/200411nov/pr_nr_hp_20041130c.htm

Clustering can promote amazing energy in terms of its ability to provide "grid computing," where multiple PCs can be linked together into a jumbo assemble to work on the same task in their "off time." These applications run like a screen recoverer would; they only become active when the owner is not apply the PC.

This performer that no PC is ever in a nonproductive mode but always working on some task, whether in use by the service desk technician or not. Lawton says, "This approach allows companies to access the resources of virtual supercomputers for 1% of the cost of a traditional monolithic machine." And of course, this deliberate hardware redundancy means excellent protection against failure and a solution for mean downtime for maintenance.

Google Answers. (2002) Q: Profitability & Feasibility Study. Retrieved December 4, 2004 from http://answers.google.com/answers/threadview?id=193976

Questar Corp. CEO Selected for Consonus Inc.; Steven C. Eror Named to treetop Post of e-Infrastructure Company. (August 21, 2004). Retrieved December 4, 2004, from

To provide the "always on" fortune of its excellent customer service, Consonus uses clustering. Clustering essentially coordinates multiple computers to do the same task. The clusters connect multiple machines together in such a way that they function as though they were a hit scalable system, so there is no single point of failure. Clusters can be organized into an ordered cluster designed to increase availability by providing redundancy at a
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