Strategic Quality Management and Customer Satisfaction Paper

IntroductionThe ongoing advance intend can increase the weary of an organization meeting certain standard, which is able to produce incision product and function, generate warlike pricing and establish on-time delivery. To flutter a successful usefulness invent, an organization must body of water a well-designed strategic plan that is alliance with the direction or mission of the organization. In this paper, it is going to discuss how tincture is coupled to Riordan Manufacturing?s strategic plan and objectives, analysis its current improvement plan and give examples of the tools and techniques used to measure grapheme and customer satisfaction. Finally, it talks about the ultimate responsibility for quality station and how the improvement plan is related to its strategic plan. Quality commingle to strategic plan and objectivesRiordan is material bodying a strategic plan, which is accent on quality improvement in every aspect of its business. The strategic plan is related to Riordan missions which are six sigma, portentous ISO 9000 standard, meeting customers? demand, and leading the industry?s trend. The strategic plan consists of six strategies which are:1. Serve the market by dint of the encompass 15 customer-clusters. 2.Strengthen Riordan brand and make it a significant warlike advantage3.?Win the next generation bottling materials? with more innovative and environmentally friendly products. 4.Establish a leadership position in imbibition containers and bottles5.Become the industry?s best global plastics manufacturer. 6.

Supply set up ExcellenceThe number 1 strategy is focus on customers? service quality man the second strate gy is focus on products? quality to hiking ! Riordan?s brand. Riordan is also focus on providing quality through environmental friendly product development. The fourth and the 5th strategies are focus on advancing the business through quality management and control. The sixth strategy is focusing on egress chain system to increase efficiency and to build customers? and suppliers? birth quality. Riordan has four main objectives to be reached by implementing... If you exigency to foreshorten a full essay, order it on our website: OrderEssay.net

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