Escalation Process

Escalation Process




Revision History

REVISIONDATE OF RELEASEPURPOSE
Baseline6/10/2009
Initial Release








Table of Contents

1.INTRODUCTION1
1.1PURPOSE1
1.2 ambit1
1.3REFERENCES1
2.PARTICIPANTS ROLES AND RESPONSIBILITIES1
3.ESCALATION serve APPROACH2
3.1IDENTIFICATION AND NOTIFICATION OF ESCALATION2
3.2JOINT ESCALATION DISCUSSIONS2
3.3ESCALATION TO higher(prenominal) LEVEL (IF NECESSARY)3
3.4RESOLUTION AND CLOSURE3


List of Figures

FIGURE 1. ESCALATION PROCESS FLOW CHART2


1.INTRODUCTION
1.1Purpose
This document is the Escalation Process for the Project. The purpose of the crop is to raise an issue, action or concern to a higher- aim of trouble for resolution in Client Organization, particularly when resolution cannot be reached at the direct contact level. The project should always hand to make decisions and address items at the lowest level possible, withal when a resolution cannot be reached, the item should be escalated to find out a decision is made before it causes impacts to the project.
This document pull up stakes be reviewed at least annually and updated, as needed, as a result of continuous process changement efforts by the project management team.



Lessons learned will be captured at the end of each project phase and used to improve the division-level standards.
1.2Scope
This Escalation Process identifies the procedures used to coordinate the discussion and resolution of scathing items. In addition to documenting the approach to escalation, the process covers who participates in escalation, and how resolutions argon documented.
1.3References
1.3.1Best Practices Website
http://www.bestpractices.cahwnet.gov
1.3.2Project Repository
Refer to the repository determined at livelink for all project-specific documentation associated with escalation.
2.PARTICIPANTS ROLES AND RESPONSIBILITIES
The following are the participants and the level of the escalation process in which they...If you want to get a ample essay, order it on our website: Orderessay



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