Global Communications: Gap Analysis

Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS shot Analysis: orbiculate communications University of Phoenix February 26, 2007 Gap Analysis: spherical Communications orbicular Communications is a telecommunications company that was once an industry leader. another(prenominal) companies have made adjustments to drop Global Communications to the nitty-gritty of the pack. Now it is their time to make necessary changes to remain useful and competitive. They argon introducing new products and work to reach a world-wide customer base. Global Communications also wants to outsource its technical foul call centers to Ireland and India. Outsourcing go away lead to a reduction in costs and more expertise in technical support. The biggest quarrel facing Global Communications is the care and concern of their ongoing employees, who volition most likely lose their jobs. Situation Analysis young and Opportunity Identification Global Communications realizes that the telecommunications industry is changing rapidly. They motivating to adapt to the current form of business; or else they will be out of business. Their competition is adapting by creating new products and services for a newfound customer base that spans around the world.

Global Communications has seen their stock price fall nearly 17 dollars over the past three years due to increase competition. The time to make drastic changes has arrived, even though some of them will not be popular. Stakeholder Perspectives/Ethical Dilemmas The biggest conflict in this scenario is the realistic massive layoffs that are forthcoming. Employee morale and productivity will drastically decline when they find out they are losing their jobs to foreigners. These are the same loyal employees who have worked hard to make Global Communications successful today. But, the ethical dilemma is that Global Communications cannot survive unless these changes are made. However, they do have a amicable responsibility to these future unemployed workers. It is... If you want to get a full essay, order it on our website: Orderessay

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