Version 3.0 | 2006
Microsoft Dynamics CRM Product Reviewer’s Guide
Contents
Introduction: Microsoft Dynamics CRM.........................................................................................3
It’s About the Business — Not the Technology ........................................................................................ 3 gross sales: Create Demand and Generate New Business .............................................................................. 4 Marketing: Better Decision Making and a Clearer suasion of Customers .................................................... 4 Customer Service: Provide More honor to Customers............................................................................. 4 Mobility: Microsoft CRM On The go.......................................................................................................... 5 Flexible Platform: A solution that grows with your business..................................................................... 5
The Power of Choice ....................................................................................................................6
User Experience: ....................................................
.................................................................................. 6 Flexible Solution Scenarios: ..................................................................................................................... 7
Development and Design Background .........................................................................................8
knowing in Response to Customer Requests and Business Requirements .......................................... 8
Design Principles and Objectives .................................................................................................9
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